Privacy Policy

Privacy Policy

Policy for processing of Personal Data

Pursuant to thе еffесt оf Article 13 оf the Nеw Eurореаn Rеgulаtіоn 2016/679 соnсеrnіng thе protection оf іndіvіduаlѕ with rеgаrds tо the рrосеѕѕіng of personal data (GENERAL DATA PROTECTION REGULATION – GDPR).

Aѕ rеquіrеd by the Gеnеrаl Dаtа Prоtесtіоn Rеgulаtіоn оf thе Eurореаn Unіоn (GDPR 2016/679, Article 13), bеfоrе proceeding wіth рrосеѕѕіng, the іntеrеѕtеd party (Uѕеr оf the wеbѕіtе Al Karmel Studio) іѕ іnfоrmеd thаt personal dаtа collected thrоugh thе website аrе subject tо рrосеѕѕіng by thе Cоmраnу thrоugh IT and/or tеlеmаtісѕ tооlѕ, fоr thе purposes іndісаtеd іn thіѕ policy.

Introduction

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us “Information” will be handled by us in connection with your access and use of  Al Karmel Studio , which maintains www.alkarmelstudio.ae Website (“Site”), and Al Karmel mobile application. We understand the importance you place on the information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

Information we may collect from you

We may collect and process the following Information about you:

1.      Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g. social media logins)

2.      Information that you provide by filling in address details forms on our platform, including location details, and phone number for delivery or pick up services.

3.      if you download or use our mobile application, we may have access to details about your location and your mobile device

4.      details of transactions you carry out through our Platform and of the fulfilment of your orders

5.      details about your computer or mobile, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies and plugins

6.      any other Information we consider necessary to enhance your experience on the Platform.

The usage of these information:

A.      to notify you about changes to our Services

B.      to be able to deliver and pick up orders from your location

C.      to improve our Services and to deliver a better and more personalized service to you

D.     to carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us

E.      to provide you with information, products or services that you request from us or which we feel may interest you

F.       to administer and manage our incentives programs and fulfil your requests for incentives.

G.     for any other reason which we deem necessary to enhance your experience of the Platform

Disclose your information

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

1.      Marketing and Promotional Offers.

We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone.

We may permit third parties to use your Information. For example, we may provide advertisers information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).

2.      Protection of Our Platform and Others.

We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organizations for various reasons, such as fraud protection and credit risk reduction.

Storing your information

The Information that we collect from you may be transferred to, and stored at, a destination outside of the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.

●       ‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’.

●       ‘’ Al Karmel Studio will not pass any debit/credit card details to third parties’’.

●       ‘Al Karmel Studio takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.alkarmelstudio.ae ) cannot guarantee the security of any information that is disclosed online’’.

Security measures

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

Cookies

1. Like many websites, the Site uses ‘cookie’ technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number.

2. The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.

Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilize all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.

Third party links

Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

Accessing and Editing your information

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the Platform include:

a.       up-to-date information regarding recent orders

b.      personally identifiable information (including name, e-mail, password)

c.       e-mail notification settings.

We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

Change this privacy policy

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each change will be effective upon posting on the Platform or upon the date designated by us as the “effective date”.

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

Contact us

If you have any concerns about your Information on the Platform, please contact us at support@Al Karmel.com with a thorough description, and we will try to resolve it.

Last update: July 1st, 2019